General Terms and Conditions

These General Terms and Conditions lay down the rules for the online sale of all types of ski passes, the conditions for the operation and use of lift facilities, the rules for the use of the lift facilities or the ski slope, including all the rights and obligations of the purchasers.

The General Terms and Conditions are available on the Seller's website https://.kope.rski.si and www.kope.si, which are operated by the Seller VABO d.o.o., Glavni trg 43, 2380 Slovenj Gradec, registration number: 2191393000, VAT ID: SI28847261.

Recommendations to visitors

• Before buying tickets, check the weather and operating conditions at the ski resort to check the state of operation of the facilities. Information on the conditions on the ski slopes is available at the Pungart ticket office, on the telephone number: 02 88 39 861, on the website kope.si, under the REASONS tab, or on the website: https://snezni-telefon.si/.
• Before visiting a ski resort, please read the general terms and conditions below.
• Go to the slopes properly equipped, with impeccable ski equipment and appropriate clothing.

Visiting the ski slopes, buying and validity of tickets

GENERAL INFORMATION ON BUYING SKI PASSES

• Ski tickets can be purchased at the ticket office at Pungart - in front of the Grmovský Dům and at the lower station of the Kaštivnik chairlift (during the opening hours of the Kaštivnik chairlift), on the basis of the valid price list.
• Payment can be made in cash or by debit and credit cards.
• Tickets are sold and monitored via computerised ticket offices and electronic readers.
• Visitors are obliged to show their ticket to an authorised person of the operator at any time and at any place on the ski slope.
• Ski passes are sold exclusively on the so-called "KeyCard". A KeyCard is a chip card on which all your ski passes can be electronically stored. It allows you to pass contactlessly and therefore more easily and quickly past the readers/controllers when you enter the ski lifts. The KeyCard is valid for € 3 when you buy your ski pass. The KeyCard remains in the user's permanent possession and is valid for all further ticket purchases at the ski resort Kope. The user does not have to request a refund or return the KeyCard to request a refund.
• If, for objective reasons on the part of the ski resort, the consumer has not been able to use the ticket, he/she is entitled to a pro-rata refund of the purchase price paid.
• If you have any complaints, please contact the sales outlets or the company's management.
• During ski resort opening hours, ticket complaints can be solved at the PE Pungart ticket office. We can only accept complaints or exchanges for undamaged tickets, where we can only check the validity of the ticket. We will replace any damaged ticket immediately, with the exception of season tickets, which will be issued within seven days of reporting.
• Events on the ski slope or facilities are subject to agreement with Vabo d.o.o. All events on the ski slope must be approved by the ski slope operator.
• Advertising on buildings and installations is subject to a separate agreement with Vabo d.o.o. Arbitrary advertising is prohibited. Removal of advertising material will be charged.

OPERATION OF SKI LIFTS, DURATION OF THE SEASON AND OPENING HOURS

• The opening hours of the facilities and the ski slope are published at the ticket sales points and on the website kope.si.
• The opening hours of the ski lifts and ski slopes are adapted to the daily snow and weather conditions.
• The summer season runs from June to September.
• Vabo d.o.o. reserves the right to change the opening hours without prior notice.

PURCHASE OF TICKETS

• Children up to 5.99 years ski free of charge when accompanied by a parent or other adult.
• All children skiing on their own and/or skiing in ski clubs, schools and courses with a coach or a leader need a valid pass, regardless of age.
• Persons aged 6 to 14.99 years are eligible for a child ticket.
• Persons aged between 15.00 and 17.99 years are eligible to purchase a youth ticket.
• Persons aged 65 and over are eligible to buy a senior ticket.
• Seniors and children are identified with an ID.
• Primary and secondary school chaperones who lead their own school groups are entitled to one free ticket per chaperone for every 21 pupils.
• Discounted tickets (trade unions, federations, associations, etc. ) can be purchased on presentation of the relevant proof. The discount applies to day tickets. Tickets are valid only when accompanied by proof of discount status/eligibility.
• The Ski Centre will only issue tickets without prior payment from its contractual partners if outstanding debts have been settled and the corresponding ticket order has been submitted at the same time. The corresponding order shall be deemed to be the order form, contract or e-mail order received.
• Season tickets are with a picture.
• Online ticket purchases are subject to specific online sales conditions.

VALIDITY OF TICKETS

• Day passes are valid for ONE day during the operation of the cableway.
• Day and half-day passes allow one-time access to and from the slopes by lift on the day of first use.
• Pre-purchased tickets (day, morning, afternoon, multi-day) are valid for one winter season.
• Multi-day passes are valid for the number of days purchased, consecutively from the first use of the pass, starting on the first day with day skiing and ending on the last day with day skiing. They also include night skiing according to the operating plan of the facilities.
• The MONDAY-FRIDAY season ticket is valid Monday-Friday, but not on public holidays during the week.
• A season ticket is not valid without a photo of the holder and is not transferable, except for tickets marked as PERMANENT ski passes.
• Season passes are valid from the official opening of the ski area until the official closing of the ski area.
• A season ticket is considered to be used if the ski resort is open for 90 days.

All tickets are valid for one ski season.

• Ski passes are not valid during the summer season.
• For tickets already purchased, the validity of the tickets cannot be changed, except for the renewal of multi-day tickets with a surcharge.
• A lower number of operating days than the scheduled season is not a reason for refunding the purchase price or extending the validity of the ticket.

TICKET EXCHANGE AND REFUND

• DETERIORATION OF WEATHER CONDITIONS, FOG, WIND, TRACK CLOSURES, INTERRUPTION OR STOPPAGE OF THE OPERATION OF CERTAIN FACILITIES ARE NOT GROUNDS FOR REFUNDING THE PURCHASE PRICE OR EXTENDING THE VALIDITY OF THE TICKET.
• You can change your ticket if it can be visually or electronically checked for validity or unused status.
• The company will not grant any compensation for lost tickets.
• To replace a damaged ticket or to issue a replacement season ticket in case of loss, we charge a replacement fee and a deposit of EUR 3.00. A replacement season ticket can be issued on presentation of the relevant proof of purchase or an extract from the record of tickets sold. This will be accompanied by a media block of the lost ticket.
• Purchased tickets cannot be returned and refunded.
• In the event of an injury to a skier, the season ticket holder is entitled to a pro-rata share of the refund in the form of a credit if the injury occurs before 31.01. of the season (on presentation of the relevant evidence and establishment of the ticket usage status). For injuries occurring after 31.01., the pro-rata share of the refund will not be calculated.
• The Company will not reimburse the purchase price in the event of illness, except for participants in a nature school for a multi-day ticket (two-day to seven-day ticket).

CONTROL AND MISUSE OF TICKETS

• Tickets are non-transferable, except for transferable season tickets.
• For tickets already purchased, the validity of the tickets cannot be changed.
• Tickets are sold and monitored via computerised ticket offices and electronic readers.
• Visitors are obliged to register their ticket at the electronic ticket controls upon entering the facility. Visitors are obliged to show their ticket to an authorised person of the operator at any time and at any place on the ski slope.
• Users of tickets purchased at a discounted price are obliged to show the relevant proof of entitlement to these discounts (ID card, passport, etc.) at the time of validation.
• The ticket control system is video-monitored. By purchasing a ticket, the purchaser acknowledges this fact.
• The video monitoring of ticket control does not infringe on the privacy of customers and users, but simply compares the video snippets of the passage of each ticket with each other on the basis of the serial number of each ticket, in compliance with the legal provisions of the Personal Data Protection Act (PDPA);
• Attempted or misused use of the ticket and violation of the rules of safe skiing are grounds for immediate withdrawal of the ticket. The withdrawal is permanent, regardless of the type of ticket. An exception is the procedure described below for the withdrawal of season tickets. The control and withdrawal of tickets shall be carried out by employees of the lift, the operations manager or his/her deputy, the ski area supervisor or another authorised person of the ticket control company.
• SSV and ESSV season tickets are subject to the terms and conditions of the ticket vendor. The control and withdrawal of tickets is authorised by the employees of the ski lifts and the ski resort, and the return of withdrawn tickets is possible in accordance with the Vendor's Terms and Conditions.
• In the event of a ticket being found to have been misused, the ticket can also be electronically blocked and no further use is possible.
• In the event of misuse of a ticket or a breach of the rules, the company reserves the right to file a criminal complaint against the offender.
• In the event of an accident on the slopes involving a person with a misused ticket, the costs of the rescue will be borne by the person involved in the accident.

DAMAGE TO SKI SLOPE AND LIFT FACILITIES

• If the company discovers that a visitor has damaged a ski lift or any other device on the ski resort, the person who caused the damage or his/her guardian is liable to pay compensation for the damage. In the event of damage to the ski lift or any other device on the ski area, the company will proceed in accordance with the applicable legislation. 
• The company reserves the right to refuse access to the ski area to individuals and groups due to their previous breaches of the rules of behaviour or safe skiing.
• The company denies access to the ski lifts and ski area to people who are drunk, under the influence of drugs or behaving inappropriately. The Company shall not be held liable for them or their behaviour.

​

SAFETY, INSURANCE AND LIABILITY

• The user of any cableway installation must be proficient in safe entry and exit techniques.
• All cable cars operate on a self-service basis.
• If visitors need assistance to board a chairlift or ski lift, they should ask the lift attendant at the lift in good time.
• Skiers with snowboards must unbuckle one of their bindings before entering the chairlift.
• The opening hours of the ski lifts and ski slopes are adapted to the daily snow and weather conditions (e.g. in case of a heavy thaw, shortened afternoon opening hours of the lifts and ski slopes, shutdown of the ski lifts in case of strong winds, etc.).
• During the season and during the spring ski season, the Company may, for technical, organisational, economic or natural reasons, exclude the operation of a particular lift and ski slope.
• If at least one lift is in operation on a ski slope, the ski slope is considered to be in operation.
• A narrower offer is not a reason to reduce fares.
• Children up to 14 years of age must wear a ski helmet on the slopes.
• You can ensure your own safe skiing by following the written instructions on the facilities and ski slopes, the Ski Area Safety Act and the instructions of the staff.
• Skiers and other visitors are obliged to follow the instructions and warnings on the ski lifts and on the ski slope, as well as the instructions of the staff.
• Smoking, open flames, cigarette butts (due to the risk of fire on the cable car route) and littering are prohibited on all cable car installations.
• Group leaders and coaches are responsible for the safety of the skiers in the group.
• Group leaders using the training and competition area must obtain prior permission from the ski area manager and pay for the use of the training area.
• Group leaders and ski instructors must register their activity in advance with the contact person Klara Poberžnik (klara.poberznik@kope.si) and obtain a permit.
• In the event of unsafe group management, unregistered use of the ski slope, unregistered ski instruction, the company will prohibit the continuation of the activity on the ski slope, without refund of the purchase price - the group will be deprived of their ski passes.
• Skiers using equipment and props in the children's playground, themed trails and snow parks do so at their own risk. The Company accepts no liability for injuries occurring in this area due to non-compliance with the rules, inexperience of users, use of equipment without a coach and other violations.
• By purchasing a ticket, the ticket holder is insured against bodily injury or damage to equipment or cargo when travelling on all ski lifts and when using the ski area, if the damage is caused by the fault or negligence of the operator.
• The Company accepts no liability for personal injury or damage to equipment of ticket holders and other persons if the injury is caused by disregard of the conditions on the ski slope, the number of visitors, the weather, the quality of the snow, unsuitable driving, disregard of the FIS rules, the lift operator's signs and instructions, insufficient physical fitness, insufficient sports equipment, skiing under the influence of alcohol or drugs, skiing in a ski area that is unorganised or unorganised, etc. skiing in an unorganised or disorganised ski area.
• In case of damage (stains, tears) to ski equipment while using the facilities (skis, poles, helmet, clothing, etc.), please contact the ski area supervisors or the staff at the ticket office.
• The conditions for any claim for compensation against the company are the presentation of a valid ski pass on the day of the injury and an official report from the skiing accident supervisor at the ski resort immediately after the accident occurred.
• Visitors to ski resorts are advised to carry a validated health insurance card. In the event of an injury on the slopes, any ambulance transport to hospital is free of charge only for people with basic and supplementary health insurance.
• Other injured persons are charged according to the price list set by the Health Insurance Fund of Slovenia.
• In the event of an accident on the slopes, the company reserves the right to bring an offence against the person responsible.
• The skier does not have accident insurance when buying the ticket.

SPECIFIC PROVISIONS ON SAFETY AND ORDER ON THE SKI SLOPES

• On the ski slopes, skiers must act responsibly and responsibly towards others, so as not to endanger or damage themselves, others or equipment.
• Only skiing is allowed on the ski slopes.
• On the ski slope, the skier is obliged to follow the instructions of the ski slope supervisors, lift staff and rescuers, and to obey the orders of all warning and notice boards on the ski slope, as well as the FIS rules and the applicable legislation in the field of safety on the ski slope and ski lifts.
• Skiing in contravention of the FIS rules and the provisions of the Ski Area Safety Act, as well as queuing in front of the lifts, is PROHIBITED. Violations may be punished by immediate withdrawal of the ski pass without compensation. The withdrawal of the ticket is authorised by an official of the Company.
• The rescue and warden services at the ski resort are in operation when the ski lifts are in use. The service inspects and provides rescue only on slopes that are marked and open.
• Skiing on closed pistes marked with a "CLOSED PASS" sign and skiing off the groomed pistes is PROHIBITED.
• The costs of rescue on closed slopes and outside the ski area are the responsibility of the participant.
• ABSOLUTE PROHIBITION applies to crossing wire fences, with or without skis, as these restrict the ski slope over precipices and various types of (including snow) overhangs and precipices.
• Skiing in woods, on groomed terrain and off the groomed slopes is also PROHIBITED.
• The operating hours of the ski slopes are the same as those of the associated cableway facilities.
• Outside the opening hours of the ski lifts, all ski slopes and areas are closed for ski slope maintenance and snowmaking (life-threatening!). During this time, visitors use the ski slopes for walking, etc. at their own risk and are obliged to follow the instructions of the staff and the sound and light signals on the machines without fail.
• Snowmobiling on ski slopes is prohibited (under the Ski Slopes Safety Act), as is snowmobiling outside groomed ski slopes (under the Nature Conservation Act).
• Snowmobiles are only allowed to be driven by the ski slope operator for rescue, supervision and maintenance purposes.
• Operator's employees, supervisors, wardens, lift guards, lifeguards, paramedics, doctors and the police have priority to get past the queues on all cableway installations.
• These Terms and Conditions are drawn up and published pursuant to the provisions of Article 54 of the Act on cableway installations for the transport of persons (Official Gazette of the Republic of Slovenia, No 03).
• The provisions of the Act on Safety on Ski Slopes (ZVSmuč-1; Official Gazette of the Republic of Slovenia, No 44/16) also form an integral part of these conditions.
• The provisions of the Act on Safety on Ski Slopes (ZVSmuč-1; Official Gazette of the Republic of Slovenia, No 44/16) also form an integral part of these conditions.
• By purchasing a ticket, the skier accepts the terms and conditions of sale in full.

ON-PISTE ACTIVITIES, SKI SCHOOLS, TRAINING AND COMPETITIONS

• All activities on the slopes require the prior approval of the ski resort operator.
• All commercial activities on the ski slopes require the prior written consent of the operator and the payment of a fee according to the price list.
• Organised ski instruction on the ski area may only be provided by professionally qualified staff who have obtained the prior written consent of the operator.
• The organiser of an event or competition on a ski slope must notify the competent administrative unit in advance.
• The organiser of an event, competition, training session, etc. must comply with the Act on Safety on Ski Slopes (Article 3 - Activities on Ski Slopes).
• The organiser must first conclude a contract with the ski slope operator to regulate the mutual relationship between the two parties in the use of the ski slope for the event or competition, and must attach the event or competition notification.
• The organiser of the event, training and competition must, at his own expense and with his own wardens, physically separate the part of the ski slope used for the event, training or competition from the rest of the ski slope by means of tape and physically separate it from the recreational areas (put up warning signs!).
• Before the start of the event, the organiser must provide its own rescue service, a doctor and the permission of the competent administrative unit to organise the event.
• It is recommended to insure your participants at the race or training.
• At the end of the event, the organiser shall remove signs, protective equipment and other devices from the course.
• Organised ski instruction on a ski slope can only be provided by the ski slope operator as part of its ski school.

TRANSPORT OF PERSONS - CHILDREN

• Children up to 1.25 m tall must be accompanied by an adult when travelling on cable cars.
• Children and pets are not allowed to be carried in backpacks or on chests on cable cars.
• The transport of domestic animals is prohibited.

PARKING AND USE OF PARKING SPACES

• Parking or use of parking spaces is free of charge.
• Drivers are obliged to obey traffic signals and the instructions of traffic wardens.
• Parking is prohibited on all access roads and private property.
• The company accepts no responsibility for parked vehicles.

Online purchase - terms and conditions for online sales of ski passes

1. GENERAL

• The following conditions apply to the purchase of ski passes on https://kope.rski.si.
• Vabo d.o.o. (hereinafter referred to as the Seller) provides the buyer of online sales (hereinafter referred to as the Buyer) with the opportunity to view the offer and prices of ski passes for the ski resort Kope prior to purchase.
• The buyer will receive a confirmation of purchase at the email address provided. The ticket is valid as an invoice.
• Online sales are available 24 hours a day.
• In addition to these Terms, the online purchase is also subject to the Seller's General Terms and Conditions, unless the following Terms and Conditions indicate otherwise.

1. BUY

• All ski passes published in the official price list for the ski resort Kope can be purchased on the website https://kope.rski.si.
• The Seller reserves the right to sell certain discounted tickets on other portals.
• For each online purchase, the buyer must agree to the Terms and Conditions for the Online Sale of Ski Passes.
• When purchasing, the buyer must provide his/her name, surname, address, contact telephone number, e-mail address and delivery address, and for legal entities, the name of the company and the tax number.
• The Buyer must tick that he/she has read the General Terms and Conditions and that he/she is aware of them.
• The customer selects a ticket from the list of tickets and adds it to the shopping basket.
• An unlimited number of ski passes can be added to your basket.
• All ski passes are subject to the Ski Pass Conditions of Sale.
• You can buy a ski pass for the current season. Season passes are valid from the start of the ski season until the end of the ski resort's operation.
• Upon successful completion of the online purchase, the customer receives an email confirmation of the purchase with all the order details and a Licence key - a unique code that is uploaded to the Key card using their phone.
• More detailed instructions on the procedure of uploading the code to the Keycard are written and visually presented on the Online Shop https://kope.rski.si under the INSTRUCTIONS tab.

III. PAYMENT, COLLECTION, DELIVERY

• Purchases can be paid by credit card or PAYPAL. Payment can be made by Mastercard, Visa and Maestro credit cards. The buyer must provide the 16-digit card number, the validity date and the CVC code (3-digit control number written on the back of the card at the time of signature).
• There are no delivery costs associated with the purchase, as the buyer receives their tickets or unique codes directly to their email address.
• To use the ski pass, the customer needs a Keycard, which can be purchased at the ski pass ticket office.

Guarantee of conformity of goods

• The buyer, who is a consumer, may exercise his/her rights under the guarantee of conformity of goods with Vabo d.o.o., provided that the conditions set out in the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130/22) are met.
• The Buyer shall exercise its rights under the guarantee of conformity of the Goods if it notifies Vabo d.o.o. of the non-conformity within two months of the date on which the non-conformity was discovered. Vabo d.o.o. shall be liable for any non-conformity of the Goods which exists at the time of delivery of the Goods and which becomes apparent within two years after delivery of the Goods. The Buyer must describe the non-conformity in detail in the notice of defect and give Vabo Ltd. the opportunity to inspect the goods. The notice of non-conformity must be accompanied by a copy of the invoice and the purchase contract or other relevant document. The Buyer may send the notice of non-conformity to Vabo d.o.o. by post to Glavni trg 43, 2380 Slovenj Gradec or by e-mail to: karte@kope.si.
• The Buyer may require Vabo d.o.o. to rectify the non-conformity of the Goods free of charge within a reasonable period of time from the time when the Buyer has notified Vabo d.o.o. of the non-conformity, which shall not exceed 30 days, without significant inconvenience to the Buyer, taking into account in particular the nature of the Goods and the purpose for which the Customer needs the Goods. The period may be extended by the minimum time necessary to complete the repair or replacement, but not more than 15 days. Vabo Ltd. will inform the Buyer of the number of days for the extension and the reasons for the extension before the expiry of the 30-day period.

A buyer who has correctly notified Vabo Ltd. of a non-conformity shall be entitled to, in the following order:

• requires Vabo Ltd to restore the conformity of the goods free of charge;
• request from Vabo d.o.o. a reduction of the purchase price in proportion to the non-compliance or withdraw from the sales contract and request reimbursement of the amount paid.

If the existence of non-conformity of the goods is disputed, Vabo d.o.o. will notify the Buyer within 8 days at the latest.

Service Compliance Guarantee

A customer who is a consumer may exercise his rights under the conformity of service guarantee if the conditions set out in the PSC-1 are met. In the event of an irregularity in the service provided, the Customer, who has notified Vabo d.o.o.:

• require the service to be corrected gratuitously;
• requires the service to be re-run;
• request reimbursement of part of the purchase price in proportion to the irregularities in the service provided; or
• withdraw from the contract and request a refund.

If the existence of irregularities in the performance of the service is not disputed, Vabo d.o.o. shall comply with the Customer's request as soon as possible, but no later than within eight days. If the existence of an irregularity is disputed, Vabo d.o.o. shall reply in writing to the Customer's request within eight days of receipt of the request.

The time limits set for the liability of Vabo d.o.o for non-conformity of goods shall apply mutatis mutandis also to non-conformity of services, unless a different time limit is set by a specific law, e.g. the Electronic Communications Act (ZEKom-2) or contractual provisions.

• LIABILITY, CANCELLATION, REPLACEMENT

The Seller is not liable if the ski pass is not received by the Buyer before the planned departure to the ski resort.

The seller is also not responsible if the weather is bad on the day of arrival at the ski resort.

The Seller is not liable if the ski passes are lost.

Duplicates are issued for an additional fee.

The General Terms and Conditions apply to the exchange of ski passes.

Ski passes cannot be withdrawn from purchase, except in the case of and under the conditions for exercising the 14-day withdrawal period under the Consumer Protection Act. 

You may withdraw from the purchase of the goods within 14 days from the date of delivery in accordance with the provisions of the Consumer Protection Act. The consumer shall bear the costs of returning the goods in the event of withdrawal.

1. MISCELLANEOUS

• The ticket is only valid within the limits of the information that can be read when scanning the QR code on the back of the ticket: date of creation and type of ticket.
• For all complaints, cancellations, claims and further information on ordering and purchasing online, the customer may contact karte@kope.si.
• The purchase confirmation received by email is not valid as a substitute for a ski pass

Out-of-court dispute resolution

The Seller does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer may bring under the Act on the Out-of-Court Settlement of Consumer Disputes.

A seller who, as a provider of goods and services, facilitates online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the Online Consumer Dispute Resolution Platform (ODRP). The platform is available to consumers at the following link: https://webgate.ec.europa.eu/odr/main/index.cfmevent=main.home.show&lng=SL.

These rules are based on the Law on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

​

Vabo company for tourism, trade, catering and logistics d.o.o.

Glavni trg 43, 2380 Slovenj Gradec

VAT ID: SI28847261

Registration No 2191393000

Entry in the Court Register Srg 1/10018/00